QUESTIONS TO ASK YOUR SOLAR INSTALLER AND PROVIDER
So you’re ready to start receiving solar quotes or speak to installers about your options? If this is the case you’ll want to be prepared and ensure you get the most valuable information available to assist you in making an educated decision. Get prepared with our printable list of Questions To Ask Your Solar Installer Pre-Installation
Here are some questions that we feel any reputable solar installation company should be able to answer, if they can’t or won’t, think about whether you want to give them your hard-earned money.
TIP: Check customer reviews & testimonials on websites such as Product Review, Facebook, Google, TrustPilot and Clean Energy Reviews prior to signing with an installer or system.
Questions about the installer and provider
- How long have they been in business?
- How much experience do they have working with your energy retailer?
- Will they be able to assist in organising the connection to the grid?
- What accreditation do they hold, and will a CEC accredited installer be conducting the install?
- Are their products, qualifications and accreditation’s in line with the Government requirements for claiming Government incentives, subsidies, rebates?
- Will they handle or assist with the Government incentive paperwork for you? If so do you just pay the difference or will you receive a rebate?
- Do they have finance options?
- What documentation will you receive both before and after the install?
- Who should you contact if there is a problem with the system/installation? Where are they located? Who is responsible for ensuring that warranties are serviced in a timely manner?
- What is the Feed-in Tariff you can receive?
Questions about the solar system and installation
- What system setup do they recommend for your property and energy needs?
- What’s the maximum size solar system you can install?
- What size system do they recommend you install?
- What are the brands and models of the products they have available and where are they made?
- What are the upfront costs of the system?
- Is this cost including any discounts from Government Incentives?
- What is the expected payback period/ROI for the system?
- What warranties are available for the different parts/components of the system in the quote?
- Do the warranties cover shipping and labor if a part or the system needs replacing?
- Under what circumstances will the warranty become void?
- What is the expected impact this size system will have on your bill quarterly/annually?
- What direction will the panels face and what effect will this have on production?
- What impact will the Feed-in Tariff have on your bill?
- What is the maintenance required for this system?
- Will you be able to expand the system or add battery storage in the future? What will this entail?
- What is the life expectancy of this system?
- Is shading going to be an issue?
- Does the inverter have communication software?
- How can you track the energy production and consumption with this system?
Questions about the battery
- What battery storage options do you have with your current system?
- Will they need to replace your inverter or add additional solar panels to your current system before adding a battery?
- Does or will your system generate enough energy to store excess to use at night?
- What is the expected impact to your bill that adding battery storage will have?
- What are the brands and models of the batteries they have available?
- What is the life cycle of the battery? How many years would they expect this to last?
- What is the depth of discharge for the recommended battery?
- What is the warranty and its terms and conditions?
- What is the expected payback period/ROI?
GET 3 FREE SOLAR QUOTES
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Prompt response from three installers.
William Fonseka
November 4, 2023We were happy with the quality of the three quotes we received
Sidney Eldridge
November 4, 2023If you are looking to Install Solar Power at your home,a good way to start is by visiting The Solar Market Web Page. All is explained here and good service... read more
Joe Bay
October 4, 2023 -
Very good and fast to respond!
red sed
October 4, 2023Honestly the most fuss-free way to organise quotes with local companies. Had three companies contact me within a few days and had quotes within a week.
Michael Howard
October 4, 2023Easy and quick responses, get some quotes and chose the one that's right for you. Very helpful.
Wendy MQ
September 4, 2023 -
Easy to use window with good information on which to base a decission
Greg Lyne
September 4, 2023Used Solar Market to find a very good solar power company.
Stefan Hancock
September 4, 2023I had several quotes and chose the one we thought best for us.
Mirna Trendle
August 4, 2023 -
Got one out of two quotes requested. Company quoted looks good but on the high side of price. Have not decided but have other quotes to consider.
Huat Ho Lim
August 4, 20233 Quotes as promised and all from reputable companies allowing me to make an informed decision on the way forward
Robin Hood OAM
August 4, 2023I am the Secretary/Treasurer of a Body Corporate in Queensland. We have rules that require us to get four quotes for major purchases. After having gotten a quote from... read more
David Johnstone
July 4, 2023 -
It was fast and easy to get response from 3 reputed suppliers without looking for contact details individually.
Jayatunga Milla
June 4, 2023In the process of getting 3 quotes, I definitely got more knowledge about the products, installation process, and the experienced installers.
Michael Choi
June 4, 2023I found this process easy fast and simple
Gail Vernon
May 4, 2023 -
Solar Market organised for 3 professional organisations to contact me, each were thorough in the preparation of proposals based on the capability I was looking for.
Evan Williams
May 4, 2023I’ve received some great quotes that some have provided In-depth information. Now to choose one
Tom Flood
May 4, 2023Help alot to find the right company to do the job
Alexis Bugallo
May 4, 2023 -
We Received 3 quotes in a timely manner and compared them and have decided to go with one of the companies
E J Crocker
April 4, 2023couldn't,t be happier. got 3 quotes all friendly but with different options. chose best for us. did paperwork Tuesday approved on Thursday and installed on Friday . Just waiting for... read more
frank castellano
April 4, 2023Great website Got 3 quotes and signed up with one of them, very easy!
WENDY LAWSON
April 4, 2023 -
4 companies contacted us - 3 came and spent 90 minutes discussing our needs. We were able to decide on one of them within a week. This is a very... read more
Bill Searl
April 4, 2023Solar market worked well for us, while we live in a small rural Vic city we did receive two quotes which were very comparable, thanks Solar Market. Robin
Robin Smith
March 4, 2023Very good , would recommend anyone to go with this company
Satya Narayan
March 4, 2023 -
I got three solar quotes very quickly.
Hoa Lieu
March 4, 2023Very prompt responses, just need to take your time deciding. The companies can be very pushy..
Simon Counter
March 4, 2023The Consultant that arrived was both knowledgable and polite, providing a number of possible options for our situation. Excellent service!!
Steve Fenech
March 4, 2023 -
This is a great service. I am time poor at the moment with moving house. After going through this I received 3 good quotes. Thank you
Jenni Lawson
February 4, 2023I recently used Solar Market for getting quotes for solar energy and I was extremely impressed with their service. The process of getting quotes was easy and quick, and the... read more
Chris Jenkins
February 4, 2023Very easy with in 2 days I had 3 quotes.
Bronson erceg
December 4, 2022
